Improving customer service is an imperative for governments at all levels as evidenced by the goals of the President’s Management Agenda and the National Association of State Chief Information Officer’s top 10 priorities list for 2019. To do it, more agencies are turning to emerging tools such as chatbots, virtual assistants and robotic process automation (RPA).
So what's the difference and how are agencies using the new technologies?
So what's the difference and how are agencies using the new technologies?
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