Smart tourism sets the bar for cities' tech future

Tourism is a major revenue source for many cities, whether they attract visitors because of theme parks, historic or natural sites, or sporting events. Recently, something else has been drawing tourists to some places: technology.

Home to Walt Disney World, Universal Studios and SeaWorld, Orlando, Fla., has little trouble bringing in visitors -- a record 75 million of them in 2018, to be exact -- but Mayor Buddy Dyer wants to make sure their experience in the city, not just the parks, is top-notch.

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Chatbots vs. RPA vs. Virtual Assistants

Improving customer service is an imperative for governments at all levels as evidenced by the goals of the President’s Management Agenda and the National Association of State Chief Information Officer’s top 10 priorities list for 2019. To do it, more agencies are turning to emerging tools such as chatbots, virtual assistants and robotic process automation (RPA).

So what's the difference and how are agencies using the new technologies?

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